Questions before you buy?Everything is right here.

TCL sells booking systems, websites, digital products, business tools, and custom digital services. Each product page explains what is included so you know exactly what you are buying.

No. Some TCL products may be simple editable digital files, but others are working systems or websites with real features such as booking forms, admin pages, schedules, and customer tools.

No. Products made for business owners are designed to be easy to use. If a system includes an admin area, you should be able to handle normal updates there without touching code.

Start by checking the product description, features, price, and who the product is made for. If you are still unsure, message TCL and tell us what your business needs.

Some products have a live demo or preview. If one is available, you will see it on the product page.

Yes. If something is unclear, please ask before paying. It is better to make sure the product fits your needs first.

Not always. Some products are ready to download and use, while others may need setup, business details, or customization first. The product page will explain what applies.

Yes. Many products can be prepared while you are still setting up your business. Just make sure you already know the basic information you want to use, such as your business name, services, and prices.

Many TCL products are sold with a one-time payment. The exact price and payment setup will always be shown before you pay.

TCL may only charge you once for the product itself, but some services used by a website or system may have their own future costs. For example, a custom domain or certain third-party services may charge separately.

Your checkout page will show the total amount before you pay. If there is a payment processing fee, it should be shown there.

The payment options available to you will appear during checkout. These may depend on the product and payment provider being used.

Yes, successful purchases may come with an order confirmation, payment confirmation, purchase email, or delivery message.

Yes. TCL may update product prices, offers, or packages in the future. The price shown when you place your order is the price that applies to that purchase.

Only if an installment option is clearly offered for that product or service. If you do not see one, the full amount is due at checkout.

No. Custom work may cost more because it is made around your specific business needs. You will normally receive a separate quote.

It depends on the product. Some digital products can be downloaded after payment. Other products may come with setup instructions, account handover, or extra steps.

Products with automatic delivery may be available after your payment is confirmed. Custom work can take longer because it needs to be prepared for you.

Message TCL with your order details so we can check the purchase and help you access your file.

This depends on the product. Some secure links may have limits for safety. It is best to download your files and keep your own backup copy.

Please keep a backup of your purchased files. If you lose them, contact TCL and we will check what help is available based on your order.

Many digital files can be downloaded on a phone, but some files may be easier to open, edit, or save using a laptop or desktop computer.

Check your purchase email first. If you still cannot access your order, contact TCL with the email address you used during checkout.

Secure links help protect your purchase from being shared publicly or used by people who did not buy the product.

Yes, if the product includes an admin dashboard. The goal is for you to handle normal business updates without needing to contact TCL every time.

If your package includes service management, yes. You can usually update details such as service names, prices, duration, and availability from the admin side.

Yes. TCL booking systems are designed to work on phones as well as larger screens.

If your booking package includes schedule management, you can control when customers are allowed to book.

If an admin dashboard is included in your package, you will be able to view and manage customer bookings there.

This depends on the system, but admin dashboards may include statuses such as Pending, Confirmed, Cancelled, or Completed.

Payment features depend on your package. Some systems may include payment options, while others can have them added as a separate feature.

It depends on the product tier. A basic system may be better for a solo business owner, while larger businesses may need a higher tier with staff or team features.

Yes. TCL websites are designed to adjust for phones, tablets, and desktop screens.

Not always. A website can sometimes start with a hosted link. If you want a custom address such as yourbusiness.com, you will need to buy a domain.

Only if the product or quote clearly says it is included. In many cases, domain fees are paid separately to the domain provider.

Yes, domain setup can be included or offered as part of a website service depending on your package.

This depends on your website setup. Some updates may be easy for you to manage, while bigger design changes may need TCL's help.

Yes. Custom website services can be designed around your business branding.

Yes. You can ask for a custom quote if you already have a website and want it improved or redesigned.

Yes. Extra pages can usually be added later. Additional work may have an extra fee depending on what you need.

Yes. TCL can create a website or system that matches your business style, colors, content, and needs.

Only the customization listed in your product or package is included. Anything extra may need a separate quote.

Yes. Tell TCL what you want the system to do. We can check if it can be added and whether there will be an extra cost.

Yes. The shop is not the limit. You can ask about a custom website, booking system, digital tool, or another business solution.

Yes. For custom work, we can use your business colors, logo, wording, photos, and overall style.

Small changes may be possible, but large changes after work has already started may affect the price or timeline.

Support depends on the product. Your product details or handover guide will explain what help is included.

Bug support means help when a feature that should already work is not working properly. It does not normally include adding brand-new features.

Not always. Small fixes may be covered depending on your support terms, but new pages, features, redesigns, and major changes may cost extra.

Yes. You can contact TCL when you want changes or improvements. We can check the request and give you a quote if needed.

Websites sometimes use outside services for things like payments, email, hosting, or databases. If one of those services changes, your website may need an update later.

Yes. If your purchase includes a user guide or handover manual, check that first. You can also contact TCL if you still need help.

Maintenance may be available as a separate service depending on the system and what kind of ongoing help you need.

Yes. Once your files, system, records, or account access have been delivered to you, you are responsible for keeping your own backup copies. This includes order records, booking records, customer information, downloaded files, exports, and handover documents.

You should not rely on TCL as your backup storage. After delivery or handover, you are responsible for regularly saving copies of important business records and files in a safe place.

Contact TCL and we can check whether recovery is possible, but deleted or lost information cannot always be restored. Recovery is not guaranteed, and extra recovery work may have an additional fee.

Keep copies of anything important to your business, such as customer and order records, booking records, downloaded files, product or service information, exports, business documents, login information, and handover files.

For custom client systems, the goal is for important business accounts to belong to the client whenever possible. Your handover will explain which accounts are yours.

You should change important passwords after handover when instructed. Never send passwords or secret keys through public messages.

A handover is when TCL gives you the important information, access, instructions, and files you need to manage your finished system or website.

For products that need guidance, TCL can provide instructions or a customer manual explaining the main features and how to use them.

That depends on your setup. If several people need access, it is better to ask TCL what the safest option is for your system.

Keep your files safe, change passwords when instructed, save your login details securely, and read the customer guide before making major changes.

Refunds depend on the type of product or service and TCL's current policies. Please read the Policies page before buying.

Contact TCL as soon as possible. What we can do may depend on whether the product has already been downloaded, delivered, or used.

Contact TCL with your order details. We may need to confirm that the order belongs to you before changing any information.

First check your email, including spam or junk folders. If nothing arrives, contact TCL with your order details so we can check the payment and delivery.

Contact TCL and provide the order information for both charges. We will check the records and help you understand what happened.

You can try again using the available payment options. If the problem continues, contact TCL before making repeated payments.

Usually, no. Your purchase is for the use allowed by that product. Please do not share paid files, secure links, or customer-only materials unless the product says sharing is allowed.

Only if the product clearly says resale rights are included. A normal purchase does not automatically give you permission to resell it.

Not unless you have a separate agreement or license that allows it. A regular customer purchase is for your own permitted use.

Yes, as long as you follow the rules and license that come with the product.

No. Secure download links are connected to a real purchase and should not be shared.

Yes, you can normally show your own finished business website or system. Just avoid sharing private admin pages, passwords, customer information, or secure links.